We are proud of our products and stand behind our quality workmanship.
Questions and Price quotes will be promptly responded to via phone, email, or fax.

• We will accept orders Online through refacedepot@yahoo.com , or by phone, fax, e-mail, and standard mail. This 'Policies & Warranties' page must be acknowledged and agreed with by either Clicking on "ACCEPT" at the bottom of the page, or printing, signing, dating, and faxing back to 1 (716) 832-9737, or mailing to Custom Kitchen Cabinet & Refacing, 98 Monarch Drive, Amherst, NY 14226. From that point, all orders are considered correct and firm. Due to the custom nature of the product, full payment is required to begin production of your order.
• Once an order is PLACED online, any changes requestedwill incur a $15.00 'Change-Order' administrative fee, which covers cost of paperwork and time it takes to manually change orders, and acknowledge the changes to you and the factory. Thisis during the first 24 hours after the order is placed.
• To minimize online ordering errors or changes, We will hold orders from going into production for One (1) business day. This way, the factory will not have started making any parts for the order until at least 24 hours after the order was placed and paid for. This is the simplest way to preventLARGER Extra Charges forchanges that are made after the order is already IN PRODUCTION. After the 24 hour "HOLD" period mentioned above, the order WILL be in production, and any changes you may request to your order from then on will incur the $15.00 'Change-Order' administrative charge previously detailed, in addition to any other charges needed to change the order to your new specifications. If you would like to forego this 24 waiting period, let us know in writing by email, or on your order in the "Special Instructions" area, and we will put order into production immediately.
• We assume no responsibility for incorrect information received by phone, fax or mail. All items are custom made to customer's specifications; therefore, cancellations of or changes to orders in process are subject to a charge to be determined by the factory at the time of request.
• Once order is in production (usually within 24 hours of receipt), any changes will be at customer's expense. Payment is required before order can be placed into production, since each order is custom made to your specifications. Online Payment can be made by our secure server using MASTER CARD, VISA, DISCOVER, or AMERICAN EXPRESS.
• PRODUCTION TIME IS AS FOLLOWS:
  • Generally 10 Business days (there are 5 Business days in a week) for unfinshed standard door styles and 700 series RTF doors. (10 Business days = 2 weeks)
  • Allow slight extra time during busiest seasons (spring and fall).
  • Add up to an additional 5 business days (1 week) for factory staining and finishing.
  • Add up to an additional 5 business days (1 week)for ground delivery.
  • Total normal lead-time from day-of-order to day-of-delivery is generally in the range of 3 to 3 1/2 weeks, but can be as much as 4 weeks if ordering some prefinished wood doors. (i.e.Doors with "accent glazing")..
  • Click the link on the web site to check the current Production Lead Times, or click this link for the current Production Lead Times: http://www.refacedepot.com/esupport/kb8.htm.
    Approximately 3-4 Days after you place your order, we will be able to getan ESTIMATED Ship Date for you.
    Please EMAIL us atcustomkitchencabinet@yahoo.com(You may also call us directly @ 716-832-9737, or 888-407-3322 Toll Free) if you would like the Estimated Ship Date information. You MAY NOT be notified automatically (the factory is in process of automating the ship date notices). When your order does ship, you are encouraged to EMAIL us (or call us directly @ 716-832-9737) if you need tracking numbers. Again, you MAY NOT be notified automatically. We are sorry, but the manufacturer does not yet have the full capability to automatically send ship date and tracking information. Watch your email. This capability is coming soon.
• All orders will be processed within 24 hours and are non-cancelable and non-refundable after that time, due to the custom nature of the product. If order is cancelled within 24 hours, a $15.00 administrative charge plus 10% or $100.00 (whichever is smaller) order cancellation processing fee will apply.
• The entire dollar amount of the order is non-cancelable and non-refundable. This includes hinges. No allowances will be given with the exception of that clearly stated in the Warranty. Under extreme circumstances, if any items are allowed to be returned, they will be subject to a 25% restocking fee.
• If there is noticeable damage to the shipping cartons, you must notify us AND the carrier within 48 hours.
• There is a Boxing and Packing charge of $15.00 on orders of less than 10 DOORS.
• Customer must read these policies and Click "ACCEPT" at the bottom of the page to verify that he/she has read and understands the policies and warranties set forth and agrees to abide by them.
• All Shipping Rates and Specials apply to the Continental USA ONLY! Free Shipping is included at no charge on door orders over $250.00 in the Continental USA ONLY. Shipping on Plywood Panels will cost $1.00 per square foot, and is not included in the Free Shipping policy, unless ordered online thru www.refacedepot.com. Orders less than $250.00 will be assessed a minimum shipping charge of $12.50 or $1.25 per square foot, whichever is more. (Orders less than $250.00 will rarely cost any more than the $12.50 minimum charge.)
  If you need items shipped to Alaska or Hawaii, you MUST contact us with your shopping cart I.D. number, so we cancalculate the shipping charges for you before you place your order. If you Live in Alaska or Hawaii, and place your order online without notifying us for your shipping costs, your credit card will be charged the Actual shipping costs incurred (less what we normally would have paid for continental shipping). You will be responsible for the shipping difference for shipping to Alaska and Hawaii.
  If you prefer, we will ship to California or Washington Statefor you, and you can have a freight forwarder of your choicetake over the shipping process from that point on (at your cost).
• Shipping of Oversized Plywood Panels, RTF Panels, and Doors OVER 75" in length or width will be subject to a $70.00 Shipping Charge. Even when ALL items qualify for Free Shipping, any item or items over 75" long will be shipped as 'Oversized', and a $70.00 shipping fee may be applied to your credit card if necessary, even if it does not show on your Order Invoice. You can avoid this by splitting your items to avoid going over 75" in length or width.
• IF YOU HAVE ANY OTHER QUESTIONS REGARDING YOUR ORDER, CALL US @ 716-832-9737.
• NOTICE TO ALL CONTRACTORS AND HOMEOWNERS WHO WILL BE HIRING A CONTRACTOR REGARDING DEADLINES: WE ARE RESPONSIBLE FOR OUR PRODUCTS ONLY. WE WANT YOU TO BE COMPLETELY HAPPY WITH THE QUALITY OF THE CUSTOM MERCHANDISE YOU ORDER FROM US.
  HOWEVER, WE ARE IN NO WAY RESPONSIBLE FOR ANY LABOR COSTS ASSOCIATED WITH DELAYS DUE TO REMAKES OF DEFECTIVE MERCHANDIUSE.
  
  WHEN YOU TAKE DELIVERY, IT IS YOUR RESPONSIBLITY TO OPEN THE BOXES AND INSPECT THE MERCHANDISE FOR CORRECTNESS OF THE ORDER.
  ANY SHIPPING DEFECTS, MANUFACTURING FLAWS, OR ANY OTHER PROBLEM NEEDS TO BE REPORTED TO US AS SOON AS POSSIBLE, SO WE CAN ISSUE REMAKES OR REPLACEMENTS OF ANY ITEM THAT YOU FIND UNSATISFACTORY.
   
  YOU MUST CHECK THE MERCHANDISE BEFORE YOU SCHEDULE AN INSTALLATION.
  
  RECAP:
  A) IN THE UNLIKELY EVENT THAT YOU MAY GET AN INCORRECT OR DEFECTIVE ITEM, WE HAVE A EXPEDITE LINE FOR REMAKES WITHIN 5 DAYS. WE WILL TAKE RESPONSIBILITY FOR ANY ERRORS MADE ON OUR PART AND DO THE BEST WE CAN TO GET THEM TO YOU AS QUICKLY AS POSSIBLE.
  B) IF YOU  ARE A CONTRACTOR, AND HAVE AN UNHAPPY CUSTOMER BECAUSE YOU FAILED TO CHECK YOUR ORDER FOR ERRORS BEFORE STARTING THE JOB, AND YOUR CUSTOMER IS UNWILLING TO WORK WITH YOU UNTIL THE REPLACEMENT PIECES ARRIVE, ANY LABOR COST WILL BE THE RESPONSIBILITY OF THE YOU, THE PURCHASER.
  C) IF YOU ARE A HOMEOWNER, AND HAVE SCHEDULED A CONTRACTOR TO START WORK IMMEDIATELY AFTER YOUR SHIPMENT ARRIVES,  BEFORE YOU HAVE INSPECTED YOUR SHIPMENT, ANY COST OF LOST LABOR WILL BE THE RESPONSIBILITY OF YOU, THE PURCHASER.
  D) WE WILL NOT BE RESPONSIBLE FOR ANY LABOR COSTS WHATSOEVER.  
  
  THE ANSWER IS SIMPLE: DO NOT SCHEDULE AN INSTALLATION UNTIL YOU HAVE CHECKED THE MERCHANDISE
  

  We warrant all standard products for one year from date of shipment against warpage to these tolerances:

  • Raised panel doors less than 23" in width and 46" in height are warranted against warpage of more than 1/8".
  • Frames and plywood insert panel doors less than 23" in width and 46" in height are warranted against warpage of more than 1/4".
  • Doors more than 23" in width and/or 46" in height are not warranted.
  • Drawer fronts less than 8" in height and 24" in width are warranted against warpage of more than 1/4".
  • Drawer fronts more than 12" in height (across the grain) or 30" in width (with the grain) are not warranted.
  • Mitered doors are warranted against joint gaps of 1/128" (.008) or more. Slab doors (style 370) are not warranted against warpage.
  • Paint Grade or any painted doors are NOT warranted against paint cracks in joints or visible glue lines in panels caused by natural expansion or contraction of raised panels.
  • Natural color and grain variations are not warranted, as they are considered normal in real solid wood products. (SELECT grade will have less color variation than the standard grade). “Select” Doors will Cost Slightly More Than the Non-Select Version of the Same Doors….It is not required, although highly recommended Because Color Variations Are Not Considered a Defect When Ordered in Non-Select.
  • Warranty covers replacement of door and shipping only. Warranty does not cover installation, removal, or labor of any kind. Nor does this warranty cover any product used or installed in connection with our products. This warranty does not apply to damage resulting from improper handling, alterations or storage.
  • DO NOT THROW AWAY YOUR BOXES!!! All claims, including shortages, must be made WITHIN 5 DAYS of receipt. Any product claimed to be of defective workmanship or material must be repackaged for pickup for inspection at our request. Credit will be issued subject to our inspection. No returns will be accepted without authorization. DO NOT return any merchandise without notifying us first for authorization.
  • We will do everything possible to quickly rectify any problems that may arise. We are, as we have been since 1985, dedicated to customer satisfaction.