Oct 27, 2014
I got the doors today and they look great! Thanks again for your help.
- John Carlson
Oct 15, 2014
Sorry it's taken me a while to send you a "happy customer" email, but I wanted to wait until I'd finished my kitchen to be able to provide really good before and after pictures. Actually, I finished the refacing several months ago, but was delayed on re-doing my counter-tops and tile back-splash for a while. It's all done now, though, and it looks great! Obviously, the focal point of the entire kitchen is the beautifully refaced cabinets with new doors and drawer fronts.
When I first considered the idea of refacing my cabinets, I did what a lot of people do, I called Home Depot for an estimate. I was flabbergasted by their quote of $23K (for their so-called "lower-end" doors & drawer fronts). I thought, there's no way the materials could add that much to the cost and, besides, how hard could the project actually be for a relatively experienced home handyman like myself? That's where your company came in. Of the several on-line companies that sell reface materials and products, I was most impressed with the way you (and your website guru son) have found to convey your years of experience and considerable advice into a site that really does work. I'll admit, at first the overwhelming detail of the website was a little daunting, but I soon accepted the fact that there wasn't any easy way to present so much information and estimating/pricing tools without the site design you had in place. However, as I visited and revisited the site, I became more comfortable with it and much more appreciative of the exhaustive details you provided.
I followed all of your instructions/advice for properly measuring for the 36 doors and 18 drawer fronts in my kitchen. I was absolutely amazed and very delighted to find that every single door and drawer front fit perfectly! The doors, drawer fronts, and laminate were delivered quickly and in excellent condition, each one carefully wrapped to survive the long-haul trip from the production plant in Michigan. I particularly liked the individual labels affixed to each door/drawer front that showed the exact size of each. These labels, along with my schematic of my kitchen (blown-up photos with the measurements of each component super-imposed) made it quite easy to know exactly what I was working on and where.
The most helpful tool in the project was the video instruction guide you provide which gave me a very good degree of confidence in replicating those skills in my own kitchen. The fact that you were also available to kindly and patiently answer my questions over the phone made a huge difference, especially my questions about mounting concealed hinge doors on plywood frames (as you suggested, the 1 5/8 rough drywall screws did the trick). The doors are holding very well and the drywall screw solution was not something I think I would have considered had it not been recommended by a guy like you who's installed so many doors over the years.
I found the laminate quite easy to work with and the paper cutter made for practically invisible seams.
I am very pleased with the overall results of using Reface Depot's products and with the outstanding customer support that you provided me. I've already recommended you to several friends and won't hesitate to refer others to you in the future.
Feel free to use the before & after pictures I've provided and any of my comments in this email on your website. I wish you and Diane the best of future success with Reface Depot.
Sugar Land, TX
SEE HIS BEFORE-AND-AFTER PICTURES HERE: http://new.refacedepot.com/esupport/kb763.htm
- Howear Lester Sugar Land, TX
Sep 26, 2014
I just wanted to tell you what a fabulous website you have. I had gone to multiple websites before finding yours and wow, what a difference yours makes. You had all kinds of information about hidden hinges, how to measure, and types of edges for door fronts—just about everything I could think of. Thanks so much for providing such superb customer service for the on-line shopper. We need lots of information to make informed decisions, and you certainly provide it.
I have just ordered my fandeck samples, and I look forward to ordering all my materials from you in the near future!
- Elizabeth Dunn
Sep 23, 2014
I just wanted to send you a quick email to thank you for the beautiful cabinet doors that I received from RefaceDepot.com for my bathroom. The doors were delivered to me faster than expected and were of excellent quality! The packaging was nicely done and all the doors arrived in perfect condition. The website made it easy to order the exact style and size doors that I was looking for, and to have them precisely pre-drilled to fit the nice mounting hardware that I also conveniently was able to order from you. Your customer service was also excellent and I was pleased to receive the emails from you with the progress reports! I would rate your company (5) STARS and highly recommend for the best price, quality and fast efficient service!
- Dave Zabinski Buffalo, NY
May 8, 2014
Thanks Diane. My doors & molding arrived today. Have installed doors already. Thanks for a great job.You guys are better to deal with the big box stores.
- Steve McDonald Saginaw, MI
May 7, 2014
Dave- Doing the kitchen myself. Finished installing drawers I received today. Love them! Pics attached. Just ordered 10 more drawers from you! I will see if I can keep up pics as changes happen. Best, Karen SEE HER PHOTOS AT THIS LINK: http://new.refacedepot.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=991&nav=0,22
- Karen Gold
Feb 18, 2014
I ordered 5 drawer fronts from Reface Depot and was very satisfied with the results. The drawers were finished as ordered and delivered a few days earlier than forecast. The packaging was superb resulting in absolutely no damage or even dents from riding in the UPS van. Customer service was available on the phone and projected a friendly customer oriented approach. All in all a 5 star experience and one I can heartedly recommend to others. Joe C.
- Joe Cook Florida
Oct 28, 2013
I just want to take a moment to tell you that I have used your company twice, and have been more than satsified with your serivce and products. We did a kitchen remodel in stages, over several years. The first stage we were completely on our own, and felt very lucky to have found your website and products. The second stage we worked with a contractor, and he was amazed at the product, price and service I recieved from Reface Depot.
Thanks for your great products and great customer service.
- CJ Galante
Apr 3, 2013
Thank You Diane.
All looks beautiful - not quite finished. Single-lite doors are excellent - swapped wood shelves for glass with Pencil-Polish on the long side. A totally new kitchen - thanks to the beauty of your product line.
- Wayne Dengel
Feb 20, 2013
I would like to thank you for the doors I order they came in today and I install them they look great and match my other doors you save me lots of money doing it my self. Great material. thank you
- Leonel Delgadillo
Jan 29, 2013
Thanks so much, Dave, for all of your help. We could not have achieved such a beautiful outcome without your help. We love our Maple-Toffee, Select Maple kitchen. Give Diane our thanks, too, for her follow up.
I am sending pictures separately for you to check out.
All the best,
SEE HER KITCHEN PHOTOS IN OUR CUSTOMER PHOTO GALLERY HERE: http://new.refacedepot.com/esupport/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=763&nav=0,22
- Nancy Robbie
Dec 20, 2012
I wanted to let you know how pleased I was with the RTF doors and Draw Fronts that I purchased from you. They came on time, were perfect with the quantity and measurements, and looked great. Your internet site free videos on installation hints for the doors (using a block of wood to get all doors at the correct height), and Draw Fronts (using double sided foam tape to locate the draw fronts), made the installation very easy. Thanks again for a great product.
- Ben EZRA Livingston NJ
Dec 14, 2012
Got your doors yesterday, great quality, sized perfectly. Nice doing business with you. Will spread the word.
- Ralph Hanrahan
Nov 28, 2012
I received the doors and your company did an excellant job on them.
- D. Lewis Coaling, AL
Nov 4, 2012
Dave and all,
Over the past year, I've renovated/refaced two kitchens using your products, and I promised to send some before/after photos since you were so very helpful when I had questions, or in one case when your supplier shipped some panels in the wrong color:
Kitchen #1 - 1 bedroom/1bath condo, Miami Florida (formerly blonde cabinets with white formica counters, now white cabinet doors/drawers/panels from Reface Depot with granite countertops).
Kitchen #2 - 2 bedroom/2 bath condo, Miami Florida (formerly blonde cabinets with quartz counters, refaced with cherry cabinet doors/drawer fronts and panels from Reface Depot, kept same quarts countertops).
Thanks again for offering an excellent product at a reasonable price. In both these cases I disliked the cheap cabinet doors/drawers that were in place, but the condo units were only 7 or 8 years old, and the cabinets themselves were in fine condition. Refacing let me renew them easily, quickly and for a fraction of the cost of full replacement. I've already written a review for your company at Yelp.com, if I can offer you my recommendation in the future, please let me know!----SEE HIS KITCHEN PHOTOS IN OUR CUSTOMER PHOTO GALLERY HERE: SEE HIS KITCHEN PHOTOS IN OUR CUSTOMER PHOTO GALLERY HERE: http://new.refacedepot.com/esupport/index.php?_m=knowledgebase&_a=view&parentcategoryid=22&pcid=0&nav=0
- Paul Riley
Jun 23, 2012
Thanks for these lovely doors at such a (great great Price!!!)
- Burl Alcorn Detroit
Mar 7, 2012
I was extremely pleased with your work. While not a professional, I'm a pretty experienced cabinetry and wood person, so tend to be critical of others. I was not convinced the re-facing approach would work very well, but it seemed like an easy way out considering my busy schedule, I also figured I could make up for any of your short comings myself. I was pretty certain your "sticky back" veneer would be hard to work with too. Instead everything worked absolutely great (and fast) and the veneer was especially easy to handle (although I was armed with a newly purchased veneer cutter which is an absolute must for the job). This accounts for the 2nd order since we expanded re-work to include re-doing a Formica topped desk and cutting a new storage area. Absolutely great. My wife is currently besieged by friends wanting me to do their kitchens (the wife's refusing- she has me busy enough :). Doc
SEE HIS KITCHEN PHOTOS IN OUR CUSTOMER PHOTO GALLERY HERE: http://new.refacedepot.com/esupport/index.php?_m=knowledgebase&_a=view&parentcategoryid=22&pcid=0&nav=0
- Doc M. Pepper League City, TX
Feb 6, 2012
This is the second order I have made with your company. The first was a large order for my kitchen last year.
One of your people recommended that I spray the cabinet fronts with 3M Super adhesive before applying the veneer. I did this and it made a big difference in eliminating the edge curling; a problem I had with last year's kitchen projects. Thanks for the advice.
Overall I am pleased with my order and will continue to recommend your company.
- Tom Trimmer
Jan 26, 2012
Like you said, the doors shipped when you said, the doors arrived when you said and without damage like you said. The packaging looked like it had been untouched by human hands.
- Charles Vogt
Jan 24, 2012
First I would like to say how satisfied I am with your company. From the order process to delivery it was completed professionally in a timely fashion. I appreciated a call from your sales department before the order was to be manufactured with a few questions that they caught that didn't seem right and it was an oversight on my part and was corrected before they were manufactured therefore avoiding any problems at delivery. Once delivered I had a broken door and it was replaced no questions asked and within a week it had arrived. I look forward to dealing with you folks again. Very good pricing and service. If anyone has any reservations about ordering from these folks rest assured it will be a pleasant experience. Thanks
- Roy Coffin, Malden MA
Sep 12, 2011
We were very pleased with your products and service. The craftsmanship was excellent and the measurements were perfect. I highly recommend you to others!
- D. Morris Fort Lauderdale, FL
Jul 26, 2011
Thank you for sending the missing hinges. I am just about finished with the remodeling of my kitchen, and it is quite impressive. I do want to thank you for the excellent quality and prompt service you provided. I know I saved considerable money by doing it myself and the end result is very professional looking. I’ve done smaller remodels (baths), but nothing quite like 200 square feet of kitchen, in which the only things saved and reused were the original cabinet frames. Your products and the clear instructions on your website and download pages were a major asset. I shall not hesitate to recommend your company and I certainly will order from you again should the opportunity arise.
- Marc Gould Ohio
Jul 25, 2011
BTW, the doors and hinges that I order a few weeks ago are lovely!
- A. Kotelman Chicago
Jun 17, 2011
I received my first order a week ago and just got the time to do the job. I have to say " the door were PERFECT and BEAUTIFUL". I would like to thank Larry for his help.
I have another order to place soon as I can get to the customers home to measure and select the color.
Again thank you, looking forward to the next job
- Tom Gramazio Ocala, FL
Jun 2, 2011
Thank you so much. Let me also take this opportunity to tell you how thoroughly satisfied my wife and I are your product. Our kitchen is about 12 to 13 years old. When we experienced several of our cabinet doors starting to peel, I contacted both the manufacturer and a local cabinet company. Both were only interested in replacing the entire cabinets. ReFaceDepot was the reasonable and economic way for us to deal with this situation. In the future, whether it be to replace additional doors or for a complete makeover, we will look to you!
- Don Condon
May 5, 2011
Received all orders - was very pleased with all products and delivery - everything went together well - would highly recommend your service and products
- Donald R
Mar 4, 2011
Hello, there is no need for a one day waiting period, thank you. Your website
is extremely easy to use, I would highly recommended it! Thanks.
Mar 3, 2011
Thanks Dave, it sure has been a pleasure working with you guys.
I reviewed the order and it looks perfect.
Feb 28, 2011
We received our shipment Thursday in perfect condition. We appreciate the speed
of delivery and especially, the quality of your product.
Thank you for an affordable, made-in America product.
- M. Funchion Cedar Key FL